100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your FNOVA purchase, you can return it for a replacement or refund within one year of purchase.

Fnova’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Returning Items

You can return your purchases from Fnova by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in an FNOVA store.  Proof of purchase is required.

    Please retain all product packaging and tags until you're completely satisfied with the condition and performance of your purchase. Please return all product packaging and tags with your item.

Mailing Your Return

    Include required proof of purchase: store receipt, eReceipt, gift receipt, shipping invoice or member purchase history.

        Please include name, email address and member number if information does not appear on the proof of purchase.

        Non-member returning a retail purchase?

            Name, address, phone, and email, are required to process your mailed in return.

    No proof of purchase? We can help locate proof of purchase if you used an FNOVA member number for your order. Include a note with the following information:

        Member name

        Member number

        Member Address

        Member Phone number

        Member Email address

        Date of purchase

        Location of purchase

        Purchase Price

        Reason for the return

    Write a brief description.  Return code is not required.

    Purchases not posted to an FNOVA membership are required to provide proof of purchase for all retail transactions.

We may be able to locate proof of purchase for online or phone purchases not posted to an FNOVA membership when all the above information is provided.